We prioritize delivering high-quality products crafted by skilled artisans, with attention to fashion trends and user satisfaction. If you’re not satisfied with your purchase, you can request a return or exchange, following the guidelines below. Please note that boxers are non-returnable.

Eligibility for Return/Exchange:

  1. Genuine size issues (unused, unaltered garments with tags).
  2. Quality issues.
  3. Packages lost in transit.
  4. Wrong item delivered.

Non-Returnable/Non-Refundable Cases:

  • Design and color variations.
  • Used or damaged products.
  • Washed or altered items.
  • Replacement orders.

Refunds will be processed after receiving and verifying the returned product, except in cases of lost packages (requires proof of courier slip with AWB number).

How to Return a Product:

  1. Email us at onlinesupport@deyann.in or call +91 78902 20999 within 10 days of delivery (report issues within 5 days of delivery).
  2. Include your Order ID and reason for return/exchange.

Return Methods:

  • Pick-up Facility: Available in select locations. The product (unused, unwashed, with tags) and keep it ready for pick-up. un-seal the package after taking a photo in front of the courier personnel.
  • Self-Return: If pick-up is not available, courier the product to:Diawin Fashions Private Limited
    Srijan Industrial Logistic Park,
    Part: C, Block: C, 3rd floor, Unit #7A,
    NH – 6, Bombay Road, Near Saraswati Bridge,
    Howrah – 711302

Self-return shipping costs (up to ₹150) will be reimbursed after you share the courier bill via email, subject to verification.

Exchange/Return Conditions:

  • The product must be fresh, unwashed, unaltered, and unused with all tags intact.
  • Exchanges are allowed for products of the same or higher value.
  • Please note that boxers are non-exchangeable.

Cancellation & Refund Policy:

  • Unavailable Items: We’ll notify you if an item is out of stock. You can choose a substitute or cancel the order.
  • Easy Cancellations: Orders can be canceled before shipping within 24 hours of purchase for a full refund.
  • No Partial Cancellations: We don’t accept partial order cancellations.
  • Customized Products: Non-returnable.

Refunds: Processed within 5-7 working days post-approval to the original payment method or receiving bank account (the refund is not available in UPI).

Additional Refund Scenarios:

E-coupons/Credit notes are issued if:

  • Incorrect address provided.
  • Delivery fails after 3 attempts.
  • Package refused by the recipient.

Disclaimers:

  • Embroidery/Color Variations: Variations may occur due to fabric qualities.
  • Sizing: Refer to our size guide for the best fit.
  • Color Display: Actual colors may vary due to screen settings or photography.
  • Wash Care: Follow the care instructions on the product tag to avoid damage.

Transactional Disputes

Transactional Disputes if any would be subject to exclusive jurisdiction of courts of Kolkata. We, as a merchant, shall be under no liability whatsoever, in respect of any loss or damages arising, directly or indirectly, from to decline of authorization for any transaction on account of the Cardholder/customer, having exceeded the pre-set limit mutually agreed by them with their acquiring bank.

The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.